💳 AruCabs Refund & Cancellation Policy

Last Updated: October 2025

This Refund and Cancellation Policy applies to all users who use the AruCabs App or Services to book rides.

1. Ride Cancellation by User

• You may cancel a booking before a driver accepts the ride request — no charges apply.
• Once a driver has accepted or reached the pickup location, cancellation may incur a cancellation fee shown in the app.
• Frequent last-minute cancellations may lead to account restrictions.

2. Ride Cancellation by Driver

• If a driver cancels your booking, you will not be charged any cancellation fee.
• You may be assigned a new driver automatically based on availability.

3. Refund Policy

Refunds are applicable in the following cases:

• You were wrongly charged due to app or payment error.
• The ride was cancelled by the driver and payment was already deducted.
• Overcharges due to system issues or duplicate transactions.

Refunds will be processed within 5–7 business days to the original payment method (UPI, wallet, card, etc.).

4. Non-Refundable Cases

• No refunds will be issued if you cancel after the driver has arrived.
• No refunds if incorrect pickup/drop details were provided.
• No refunds if you were unavailable or delayed at pickup.
• No refunds in case of misconduct with the driver or violation of Terms & Conditions.

5. Dispute Resolution

If you face any issue regarding ride charges or payments, contact our support team within 48 hours of ride completion:

• 📧 aruxcargo@gmail.com
• 📞 +91 9211128128

We aim to resolve all refund-related issues promptly and fairly.

6. Policy Updates

AruCabs reserves the right to update or modify this Refund Policy at any time. Revised versions will be posted in the app and on the website.