Welcome to AruCabs!
These Terms and Conditions (“Terms”) govern your access to and use of the AruCabs mobile application
(“App”), website, and related services (“Services”) provided by AruCabs (“we,” “us,” or “our”).
By using the App, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. General
AruCabs provides a platform that connects users who wish to book taxis (“Riders”) with independent drivers (“Drivers”).
- We act only as a technology facilitator. We do not own or operate vehicles or employ drivers.
- All drivers are independent service providers and are responsible for complying with applicable local laws and regulations.
2. User Eligibility
- You must be at least 18 years old to use AruCabs.
- You must provide accurate and complete registration details.
- You are responsible for maintaining the confidentiality of your account credentials.
3. Booking and Ride Rules
- You can book rides through the AruCabs app based on vehicle type, availability, and fare.
- Once a booking is confirmed, cancellation charges may apply depending on timing and driver acceptance.
- Drivers may refuse service if you are under the influence of alcohol, carrying illegal goods, or acting inappropriately.
- You agree to follow local traffic and safety rules during your ride.
4. Payments
- Fares are displayed in the app before confirmation and may vary based on distance, time, demand, and location.
- Payments can be made via cash, wallet, or online mode (UPI, cards, etc.).
- Any additional tolls, parking charges, or taxes will be borne by the Rider.
5. Cancellation and Refunds
- Riders may cancel a booking before a driver is assigned at no cost.
- Cancellations after driver assignment may attract a cancellation fee.
- Refunds (if applicable) will be processed within 5–7 working days via the original payment method.
6. User Conduct
You agree not to:
- Use the app for fraudulent or illegal activities.
- Harass, threaten, or abuse drivers or support staff.
- Attempt to hack, disrupt, or reverse-engineer the AruCabs platform.
Violation of these terms may lead to suspension or permanent ban from the platform.
7. Driver Responsibility
- Drivers are solely responsible for their vehicle condition, valid driving license, permits, and insurance.
- AruCabs is not liable for any accident, delay, or misconduct by a driver.
- Any disputes must be reported to our support team for investigation.
8. Limitation of Liability
- AruCabs is not liable for any loss, damage, injury, or delay caused by third-party drivers.
- We are not responsible for indirect, incidental, or consequential damages arising from your use of the app.
- Temporary service unavailability due to technical or network issues may occur.
9. Privacy Policy
Your personal data (name, contact number, location, etc.) is collected to provide better services.
We never share or sell your information without consent.
For more details, refer to our
Privacy Policy.
10. Modification of Terms
AruCabs reserves the right to modify or update these Terms at any time.
Continued use of the app after such changes means you accept the revised Terms.
11. Contact Us
If you have any questions or complaints, contact us at:
12. Governing Law
These Terms are governed by the laws of India.
Any dispute shall be subject to the jurisdiction of Mumbai Courts.